Website accessibility compliance for Australian and international businesses. We audit your site against WCAG 2.1 Level AA, fix every issue we can reach, deploy accessibility tools, and hand you documented evidence of good-faith compliance. No templates. No automated scans passed off as audits. Page-by-page, hands-on remediation.
The Problem Most Businesses Don’t Know They Have
Here’s something that catches a lot of business owners off guard: your website is probably breaking disability discrimination law right now.
In Australia, the Disability Discrimination Act 1992 requires businesses to make their services accessible to people with disabilities. The Australian Human Rights Commission has made it clear that websites count. In the US, the ADA imposes similar obligations, and courts have consistently ruled that commercial websites must be accessible.
The technical standard both frameworks reference is WCAG 2.1 Level AA. It covers things like alternative text for images, proper heading structure, keyboard navigation, colour contrast, form labels, and ARIA attributes for interactive elements. Most websites fail on multiple fronts. They just haven’t been audited yet.
For healthcare providers, it’s particularly acute. Patients with visual impairments, motor disabilities, or cognitive challenges need to find doctors, read service descriptions, and book appointments through your website. If they can’t, you’re not just non-compliant. You’re excluding people from healthcare.
What We Actually Do
We don’t run an automated scanner and email you a PDF. We audit every page individually using WebAIM WAVE, screenshot the results, categorise every error, and build a remediation plan.
Then we fix it.
Alt text and image accessibility — every image gets descriptive alt text. Provider portraits include the clinician’s name and title. Linked images describe both the content and the destination. Decorative images get null alt attributes so screen readers skip them.
Interactive element labelling — hamburger menus, close buttons, CTAs, phone links, social media icons — everything gets proper aria-labels so assistive technology users know what each control does.
Heading structure — we restructure the entire heading hierarchy so screen readers can navigate your content logically. One H1 per page. Proper nesting throughout.
Form accessibility — every input field gets a visible or programmatic label. Error messages are associated with their fields. Required fields are properly indicated.
Accessibility widget — we deploy a site-wide assistant that gives visitors control over text size, contrast, screen reader mode, keyboard navigation, content spacing, and link highlighting. And yes, we can get it working on platforms where other vendors have failed.
Documentation — before/after WAVE screenshots for every page. Error tracking spreadsheets. A formal remediation report that serves as evidence of good-faith compliance if you ever receive a complaint or legal inquiry.
Platform Constraints Are Real — We Work Around Them
Website builders like GoDaddy, Wix, and Squarespace inject their own HTML that you can’t edit through the visual builder. This creates accessibility errors that no amount of content editing will fix — empty links in headers, auto-generated buttons with no labels, form components missing proper markup.
We’ve seen it firsthand. All Health Medical Group’s GoDaddy site had platform-generated errors that four previous vendors couldn’t solve. We documented every platform limitation separately, fixed everything within reach, and deployed an accessibility widget that those vendors couldn’t install.
When platform constraints make full compliance impossible, we document exactly which errors are platform-generated and recommend migration paths. This documentation protects you legally — it demonstrates good faith and identifies the specific technical barriers beyond your control.
Who Needs This
Every business with a website, technically. But some industries face higher stakes:
Healthcare practices — patients with disabilities need your website to access care. AHRC complaints in healthcare accessibility have been on the rise.
Government and public sector — Australian government agencies must meet WCAG 2.1 Level AA. Full stop.
Education providers — universities, RTOs, and online platforms must accommodate students with disabilities under the DDA.
E-commerce — ADA lawsuits against online retailers have increased dramatically since 2020. Proactive compliance is cheaper than litigation.