Privacy Policy

Last updated: February 2026

1. Information We Collect

Information you provide directly

When you contact us, request a consultation, or engage our services, we may collect:

Name and job title
Email address and phone number
Company name and industry
Project details and requirements you share with us
Billing information for invoicing purposes

Information collected automatically

When you visit our website, we may automatically collect:

Device information such as browser type, operating system, and screen resolution
Usage data including pages visited, time spent on pages, and navigation paths
IP address and approximate geographic location
Referring website or source that directed you to our site

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing services – to deliver AI consulting services you have engaged us for
Communication – to respond to enquiries, send project updates, and provide support
Improving our website – to understand how visitors use our site and enhance the experience
Business operations – for invoicing, record-keeping, and legal compliance
Marketing – to send relevant updates about our services, only with your consent

We will not use your personal information for purposes other than those outlined here without your consent, unless required by law.

3. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience.

Types of cookies we use

Essential cookies – required for the website to function correctly (e.g., security, session management)
Analytics cookies – help us understand how visitors interact with our website

Managing cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services that may process your data:

Cloudflare – our website hosting and CDN provider, which may collect basic access logs and performance data. Cloudflare Privacy Policy
Google Analytics – used to understand website traffic and usage patterns. Data is anonymised where possible. Google Privacy Policy

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

Secure hosting infrastructure through Cloudflare
Encrypted data transmission via HTTPS/TLS
Access controls limiting who can view personal information
Regular review of our data handling practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

Enquiry data is retained for up to 12 months after our last interaction
Client project data is retained for 7 years in accordance with Australian tax and business record requirements
Website analytics data is retained in anonymised form

You may request deletion of your personal information at any time, subject to our legal obligations.

7. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate, out-of-date, or incomplete information
Withdraw consent for marketing communications at any time
Lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. International Data Transfers

Some of our third-party service providers may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy and Australian privacy law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

SIAGB Melbourne, Australia

Email: hello@siagb.com.au Website: siagb.com.au